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The spread of the coronavirus (COVID-19) is on all our minds and in the news. The safety and security of our employees and customers, is our top priority. We’d like to reassure you that Dove Print Solutions has been monitoring this situation closely to ensure we can meet the ongoing needs of our customers. The safety, health and security of our employees, customers, partners and their families are our top priority. We’d like to share with you a few steps we’ve taken to help mitigate the risk to our employees and customers during this national emergency.
- Encouraging all employees who can, to work from home
- Restricting travel for business
- Moving events and meetings to a virtual platform
- Enhancing cleaning procedures at our facilities
- Updating work guidelines for our service team members
- Prior to a customer on-site service call, Dove will confirm any procedures a customer has for visits by outside personnel.
- Our tier 1 support team will gather information needed to respond to service issues; assisting when applicable.
- Support via video applications will be offered – this will allow technicians to interview customers and help troubleshoot and diagnose any device issues.
- Video installation and support will be offered to customers via Facetime/Duo/YouTube tutorials if replacement parts are needed.
- To adhere to social distancing guidelines and minimize exposure, Dove will be limiting technicians making on-site calls.
Additionally, our executive team has put together a pandemic preparedness plan and continues to meet on a frequent basis to assess current situations at a local, regional, and national level. Plans in place coincide with those throughout our industry and adhere to national and local guidelines in place. As the situation changes, Dove remains prepared to respond accordingly.
Increased call and email volume may impact our response time and our ability to input some orders by cut-off times. However, our goal is to ensure we provide the quality support and service as we always have. At this time, Dove does not see a major impact in that support and service we provide.
Maintaining our commitment to our customers is a top priority. We will continue to identify innovative ways to meet the needs of our customers during this unprecedented time. Below are a few business support programs our DoveHelps initiative has put in place to help your organization thrive in the “new normal.”
- Remote Employee Bundle – From laptops and desktops to collaboration tools; this bundle was created to help newly-transitioned work from home employees continue to perform their day-to-day activities successfully.
- Crisis Lease Program Support– Technology leases are still coming up, and things may be tight, so Dove is here to help ease that burden by making your first 6 lease payments.
- Zero Interest Leasing Program – Dove has partnered with HP to offer 36 months of interest free financing on items such as copiers, desktop and MFP printers, wide format printers, as well as PCs and laptops.
Dove continues to monitor the situation as it evolves, and we will continue to keep you updated of any changes. As always, thank you for your support and we appreciate your business.
