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Tier 1 Help Desk Support

Tier 1 Help Desk Support

Eliminate 40% of Your Help Desk Calls 1

Studies estimate that 40% of corporate help desk calls are printer related, even though most IT team members are not printer experts. When your help desk has to call a technician, everyone loses.

Dove Print Solutions’ Tier 1 Help Desk eliminates the middleman—reducing downtime for the device, delay for the end user, and wasted time for your IT staff. Your end users call us directly if a device malfunctions or a question arises. We’ll troubleshoot and, if needed, dispatch a technician to resolve the issue and save you time and resources in the process.

Your help desk can stay focused on their areas of expertise, and we’ll focus on ours: making sure your printers and other equipment do exactly what you need them to do.

1 Gartner ITxpo Issue, 2012.

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Dove Print Solutions has been solving printing problems for businesses across the country for more than 25 years.